Shipping policy

This Shipping Policy explains how orders for clothing, bags, and related products placed through **spraygroundg.shop** are processed, shipped, tracked, and delivered, and how we handle delays, cancellations, lost or damaged packages.

**spraygroundg.shop** is operated by **TU NGOC LE**, doing business as spraygroundg.shop. In this policy, “spraygroundg.shop,” “we,” “us,” and “our” refer to that legal seller.

This policy should be read together with our [Privacy Policy](https://spraygroundg.shop/policies/privacy-policy) and [Terms of Service](https://spraygroundg.shop/policies/terms-of-service).

## 1. Business Days and Order Cutoff

A “business day” means Monday through Friday, excluding applicable Canadian federal and Quebec statutory holidays.

Our daily order cutoff is **3:00 p.m. America/Toronto**. Orders received after the cutoff, on weekends, or on applicable public holidays are treated as received on the next business day for processing purposes.

## 2. Processing and Dispatch

Orders are normally processed and dispatched within **1–3 business days** after order and payment confirmation.

Payment, billing, address, fraud-prevention, or security verification may occasionally be required. If additional information is needed, we will contact the customer promptly. Unless the customer agrees otherwise, verification will not be used to extend a promised dispatch period without the delay notice and cancellation option described below.

An order is considered dispatched only when the package has been physically accepted by the shipping carrier responsible for transporting it to the customer. Creating a shipping label, generating a tracking number, or transferring an order to a warehouse or fulfillment provider does not, by itself, constitute dispatch.

## 3. Shipping Cost and Estimated Delivery

Unless a different destination-specific estimate is clearly displayed before purchase, our standard shipping terms are:

| Shipping term | Standard service |
|---|---:|
| Processing and dispatch | 1–3 business days |
| Transit after carrier acceptance | Approximately 6–9 business days |
| Estimated total time | Approximately 7–12 business days, calculated from the applicable processing start date |
| Standard shipping charge | Free |

The destination-specific delivery estimate displayed at checkout will apply to the order. Delivery estimates are based on normal processing and carrier conditions and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may take longer because of severe weather, natural disasters, carrier disruptions, customs inspections, destination-country holidays, remote delivery locations, government restrictions, or other circumstances outside our reasonable control. These circumstances do not limit any mandatory delivery right or remedy.

## 4. Dispatch Delays and Cancellation

If we cannot dispatch an order within the processing period stated above or another dispatch deadline promised before purchase, we will notify the customer no later than the end of that period. We will provide a revised estimated dispatch date and offer the customer the option to:

- Accept the revised dispatch date; or
- Cancel the affected unshipped order.

If a further delay occurs, we will provide any additional notice or obtain any consent required by applicable law. If consent is required and is not provided, or if we cannot fulfill the order within the required or agreed period, we will cancel the affected order and notify the customer.

Customers may also request cancellation before dispatch by contacting **info@spraygroundg.shop**. If the order has not been dispatched and cancellation remains operationally possible, we will cancel it.

After carrier acceptance, we may be unable to stop or redirect a shipment. This logistical limitation does not restrict any non-waivable statutory right.

## 5. Shipping Destinations and Restrictions

We ship only to countries and regions available for selection at checkout.

Some carriers may be unable to deliver to P.O. boxes, military addresses, remote locations, restricted territories, or locations outside their normal service areas. Any destination or region we cannot serve will be excluded from our checkout and applicable advertising or product-listing settings.

If we accept an order and later determine that delivery to the address is unavailable, we will contact the customer. If no reasonable alternative is available, we will cancel the affected order and handle the matter in accordance with applicable law.

## 6. International Duties and Other Charges

Free standard shipping does not necessarily mean that an international order is free from government-imposed customs duties, import taxes, or value-added tax.

Unless checkout expressly states that government-imposed import charges are included, those charges may be payable by the recipient to the destination-country authority or carrier. Any mandatory non-government shipping, handling, logistics, brokerage, or carrier fee charged by us or on our behalf will be disclosed before purchase and included in the applicable shipping information shown at checkout.

Customers should consult the destination-country customs authority if they need information about possible government import charges before ordering.

## 7. Tracking and Split Shipments

When tracking is available, we will send a shipping confirmation email containing the tracking information to the email address associated with the order.

Please allow up to **48 hours after dispatch** for tracking to become active. A status such as “Label Created,” “Shipping Information Received,” or “Pre-Shipment” does not necessarily mean the carrier has accepted the package.

An order containing multiple products may be sent in separate packages. Customers may receive more than one tracking number, and no additional standard shipping fee will be charged solely because an order is divided into multiple shipments.

If we cannot dispatch one or more items, we will notify the customer and provide cancellation options for the affected items.

## 8. Shipping Addresses and Failed Delivery

Customers are responsible for providing a complete and accurate recipient name, street address, unit number, city, province or region, postal code, country, and telephone number where requested.

If an address correction is needed, contact **info@spraygroundg.shop** immediately. We will make reasonable efforts to correct it before dispatch but cannot guarantee a change after carrier acceptance.

Customers should review carrier notices and collect packages from parcel lockers, carrier facilities, post offices, or authorized pickup points within the stated collection period.

If a package is sent back to us because of an incorrect address supplied by the customer, failed delivery attempts, or failure to collect the package, we will contact the customer after receiving it. Where permitted by applicable law, the customer may be responsible for the actual reshipping cost when the failure resulted from information or conduct attributable to the customer. No reshipping charge will apply when the problem resulted from our error.

## 9. Delayed, Lost, or Misdelivered Packages

Contact **info@spraygroundg.shop** with the order number if:

- Tracking has not updated for **7 business days**;
- The package has not arrived within **5 business days** after the latest estimated delivery date; or
- Tracking shows delivery but the package cannot be located after checking the delivery area, mailbox or parcel locker, household members, building reception, authorized pickup locations, and available carrier delivery photographs or notices.

We will review the tracking and delivery evidence, confirm the shipping address, contact the carrier where appropriate, and keep the customer reasonably informed. Customers will not be required to resolve a carrier claim independently as a condition of receiving assistance.

If the available evidence reasonably establishes that a package was lost or misdelivered before delivery was properly completed, we will offer a replacement at no additional cost or another remedy required by applicable law. If reliable evidence establishes proper delivery to the address provided, we will explain the result of our review and any available next steps.

A carrier investigation will not be used to unreasonably delay or limit a mandatory consumer remedy.

## 10. Damaged, Defective, Incomplete, or Incorrect Orders

If an order arrives damaged, defective, incomplete, materially different from its description, or different from what was ordered, contact **info@spraygroundg.shop** as soon as reasonably possible.

Please provide the order number, a description of the issue, and photographs of the product, packaging, and shipping label where reasonably available. Photographs help us investigate but will not be required where providing them is impossible or where applicable law provides otherwise.

When the available evidence reasonably establishes that an item is damaged, defective, incomplete, incorrect, or otherwise non-conforming, we will offer an appropriate replacement or another remedy required by applicable law at no additional cost.

## 11. Consumer Rights

This policy operates in addition to rights available under applicable consumer law. Nothing in this policy excludes, restricts, or replaces a right or remedy that cannot legally be waived, including rights concerning dispatch delays, delivery, cancellation, damaged or defective goods, conformity, warranties, repair, or replacement.

Where applicable law provides more favorable rights, the applicable law will control.

## 12. Policy Changes

We may update this policy to reflect changes in shipping practices, carriers, store operations, or legal requirements. Changes will be posted on spraygroundg.shop with a revised “Last Updated” date.

The version in effect when an order is placed will govern that order, except where a later change is required by applicable law or is more favorable to the customer.

## 13. Contact Information

For questions about orders, shipping, tracking, delivery, cancellations, or lost or damaged packages, contact:

**Legal Seller:** TU NGOC LE  
**Store Name:** spraygroundg.shop  
**Products:** Clothing, bags, and related products  
**Email:** [info@spraygroundg.shop](mailto:info@spraygroundg.shop)  
**Phone:** +1 5794710143  
**Business Contact Address:** 9163 Boul Saint-Michel, Montreal, QC, Canada  
**Customer Support Hours:** Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time