Refund policy

This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for clothing, bags, and related products purchased through **spraygroundg.shop**.

**spraygroundg.shop** is operated by **TU NGOC LE**, doing business as spraygroundg.shop. In this policy, “spraygroundg.shop,” “we,” “us,” and “our” refer to that legal seller.

This policy should be read together with our [Shipping Policy](https://spraygroundg.shop/policies/shipping-policy), [Privacy Policy](https://spraygroundg.shop/policies/privacy-policy), and [Terms of Service](https://spraygroundg.shop/policies/terms-of-service).

## 1. Return Period

Unless a longer period is required by applicable law, eligible products may be returned within **30 calendar days after delivery**.

To meet the return deadline, the customer must contact us at **info@spraygroundg.shop** within the 30-day period. We will provide the applicable return instructions. Products sent without first contacting us may take longer to identify and process. This procedure does not limit any non-waivable statutory right.

## 2. Return Eligibility

To qualify for a voluntary return, a product must generally:

- Be unworn, unused, unwashed, and in the condition in which it was received;
- Have all original tags, labels, accessories, and protective materials attached or included;
- Be placed in its original packaging where reasonably possible; and
- Be accompanied by the receipt, order confirmation, or other proof of purchase.

Customers may inspect clothing and bags to the extent reasonably necessary to confirm their nature, characteristics, size, and condition. Products showing wear, washing, alteration, damage, odors, stains, or misuse beyond reasonable inspection may be ineligible for a voluntary return or may qualify only for a reduced amount where permitted by applicable law.

## 3. Starting a Return

To request a return, email **info@spraygroundg.shop** and include:

- The order number;
- The customer’s name and email address;
- The product or products involved;
- The reason for the request; and
- Photographs of the product, packaging, and shipping label when the product is damaged, defective, incomplete, or incorrect and photographs are reasonably available.

If the request is eligible, we will send return instructions. Do not send merchandise before receiving those instructions. We are not responsible for merchandise sent to an unauthorized address, except where applicable law provides otherwise.

## 4. Return Address

Approved returns should be sent to:

**TU NGOC LE**  
**9163 Boul Saint-Michel**  
**Montreal, QC, Canada**

The customer should use a trackable shipping service and retain the shipping receipt and tracking number until the return is completed. We are not responsible for a voluntary return lost in transit before it is delivered to us, except where the loss resulted from our instructions, our prepaid label, or circumstances for which we are legally responsible.

## 5. Return Shipping Costs

For a voluntary return based on a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping cost unless we agree otherwise or applicable law requires otherwise.

If a product is damaged, defective, incomplete, materially different from its description, or different from what was ordered, we will cover the reasonable return shipping cost when a return is required. We may provide a prepaid shipping label or reimburse an approved reasonable shipping charge.

We do **not** charge a restocking fee.

## 6. Damaged, Defective, Incomplete, or Incorrect Products

Please inspect the order promptly after delivery. If a product is damaged, defective, incomplete, materially different from its description, or different from what was ordered, contact **info@spraygroundg.shop** as soon as reasonably possible.

After reviewing the available information, we will offer an appropriate remedy, which may include replacement, repair, exchange, or refund, at no additional cost where required by applicable law.

Photographs may help us investigate the issue, but they will not be required when providing them is impossible or where applicable law provides otherwise.

## 7. Products Not Eligible for Voluntary Return

The following products are not eligible for a voluntary change-of-mind return, except where they are defective, incorrect, misdescribed, or applicable law requires otherwise:

- Personalized, customized, or made-to-order products;
- Gift cards;
- Products marked “Final Sale” before purchase, where such a restriction is permitted by law;
- Products with a hygiene or protective seal after that seal has been removed, where return restrictions are permitted by law; and
- Products damaged through misuse, improper care, alteration, or ordinary wear after delivery.

If there is uncertainty about whether a product is eligible, contact us before sending it.

## 8. Exchanges

To request a different size, colour, or product, contact **info@spraygroundg.shop**. Exchanges depend on product availability.

Where an exchange is approved, we may ask the customer to send back the original product before the replacement is dispatched. If the requested replacement is unavailable, we will offer another available solution in accordance with this policy and applicable law.

## 9. Order Cancellations

Customers may request cancellation before dispatch by contacting **info@spraygroundg.shop**. If the order has not been dispatched and cancellation remains operationally possible, we will cancel it.

After a carrier has accepted the shipment, we may be unable to stop or redirect it. The customer may request a return after delivery, subject to this policy and applicable law.

## 10. Inspection and Approval

We will notify the customer after receiving and inspecting a returned product. We will then confirm whether the return has been approved, rejected, or requires additional information.

We normally complete this inspection within **3 business days** after receiving the returned product. If additional information is reasonably required, we will contact the customer promptly.

## 11. Refund Method and Seven-Day Timeline

Approved refunds will be issued to the **original payment method** and in the currency used for the original purchase, unless a different method is required by law or expressly agreed with the customer.

We will initiate an approved refund promptly after approval. The refund is expected to appear in the customer’s account within **7 business days after approval**.

The customer’s bank, card issuer, or payment provider controls the final posting of funds. If an approved refund has not appeared after 7 business days, contact **info@spraygroundg.shop** with the order number. We will confirm the refund status and, when available, provide transaction or reference information that the customer can use to ask the payment provider to trace it. Exceptional payment-provider delays may take longer and are outside our direct control.

Shipping charges paid on the original order are not reimbursed for an ordinary change-of-mind return unless stated otherwise before purchase or required by applicable law. For damaged, defective, incomplete, incorrect, or non-conforming products, we will reimburse the amounts required by applicable law.

## 12. Partial or Reduced Refunds

Where permitted by applicable law, only a partial or reduced refund may be issued if a returned product:

- Has been used, worn, washed, altered, damaged, or handled beyond what is reasonably necessary for inspection;
- Is missing parts, accessories, tags, or packaging for reasons not attributable to us; or
- Includes multiple products but only part of the order is returned.

We will explain any proposed reduction and the reason for it. No reduction will limit a remedy that cannot legally be waived.

## 13. Statutory Consumer Rights

This policy operates in addition to rights available under applicable consumer law. Nothing in this policy excludes, restricts, or replaces a right or remedy that cannot legally be waived, including rights concerning distance contracts, cancellation, delivery, defective or non-conforming goods, warranties, repair, replacement, return, or reimbursement.

Where applicable law provides more favourable rights or a different mandatory procedure or deadline, the applicable law will control.

## 14. Policy Changes

We may update this policy to reflect changes in our products, return practices, payment providers, store operations, or legal requirements. Changes will be posted on spraygroundg.shop with a revised “Last Updated” date.

The version in effect when an order is placed will govern that order, except where a later change is required by applicable law or is more favourable to the customer.

## 15. Contact Information

For questions about returns, exchanges, cancellations, damaged or incorrect products, or refunds, contact:

**Legal Seller:** TU NGOC LE  
**Store Name:** spraygroundg.shop  
**Products:** Clothing, bags, and related products  
**Email:** [info@spraygroundg.shop](mailto:info@spraygroundg.shop)  
**Phone:** +1 5794710143 
**Business Contact Address:** 9163 Boul Saint-Michel, Montreal, QC, Canada  
**Confirmed Return Address:** TU NGOC LE, 9163 Boul Saint-Michel, Montreal, QC, Canada  
**Customer Support Hours:** Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time