Privacy policy

This Privacy Policy explains how spraygroundg.shop collects, uses, discloses, retains and protects personal information when individuals visit spraygroundg.shop, make a purchase, create an account, contact customer service or otherwise interact with the store.

spraygroundg.shop is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act where it applies, as well as applicable provincial privacy legislation.

1. PRIVACY ACCOUNTABILITY

spraygroundg.shop is responsible for personal information under its control.

Privacy enquiries may be directed to:

Privacy Officer
spraygroundg.shop
Email: info@spraygroundg.shop

Please use the subject line “Privacy Request.”

1. PERSONAL INFORMATION WE COLLECT

Depending on how a person interacts with the website, we may collect the following categories of information.

A. Identity and Contact Information

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account username or profile information

B. Order and Transaction Information

• Products viewed or purchased
• Order number
• Order date
• Product preferences
• Discounts used
• Return and refund history
• Shipping status
• Customer-service communications
• Fraud-prevention information

C. Payment Information

Payments are processed by Shopify and authorized payment providers.

Depending on the payment method, the payment provider may collect:

• Payment card information
• Billing address
• Bank or payment-account information
• Transaction authentication information

spraygroundg.shop does not ordinarily receive or store complete payment card numbers or card security codes.

D. Device and Usage Information

When a visitor accesses the website, information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Language settings
• Time zone
• Pages viewed
• Referring website
• Links clicked
• Session duration
• Approximate location derived from an IP address
• Cookie and similar technology identifiers

E. Communications

We collect information provided when a person:

• Emails customer service
• Submits a return request
• Reports a damaged product
• Makes a privacy request
• Submits a product review
• Participates in a survey
• Communicates through social media or website forms

F. Marketing Preferences

We may collect:

• Email subscription status
• Marketing consent records
• Unsubscribe requests
• Advertisement interactions
• Communication preferences

1. HOW WE COLLECT INFORMATION

We collect personal information:

• Directly from customers
• Through website interactions
• Through Shopify’s ecommerce platform
• From payment providers
• From shipping and fulfillment providers
• From fraud-prevention services
• From analytics and advertising providers
• From customer-service tools
• From publicly available sources where permitted by law

1. PURPOSES FOR COLLECTING AND USING INFORMATION

We use personal information for purposes including:

• Processing and fulfilling orders
• Accepting and verifying payments
• Providing order confirmations
• Arranging shipping and delivery
• Providing tracking information
• Processing returns, exchanges and refunds
• Responding to customer enquiries
• Managing customer accounts
• Preventing fraud and payment abuse
• Protecting website and account security
• Improving website performance
• Understanding customer preferences
• Measuring advertising effectiveness
• Personalizing website content where permitted
• Sending marketing communications with valid consent
• Maintaining business and tax records
• Enforcing store policies and agreements
• Complying with legal obligations
• Responding to lawful requests from authorities
• Establishing, exercising or defending legal claims

We will not use personal information for a materially different purpose without obtaining additional consent where required.

1. CONSENT

We seek meaningful consent for the collection, use and disclosure of personal information where consent is required.

Consent may be:

• Express, such as selecting a marketing subscription box
• Implied from a customer’s actions where appropriate
• Obtained through website privacy controls
• Withdrawn, subject to legal or contractual restrictions

By placing an order, the customer authorizes the collection and use of information reasonably necessary to process payment, fulfill the order, deliver products and provide customer support.

A person may withdraw consent by contacting info@spraygroundg.shop. Withdrawal may affect our ability to provide certain services.

1. MARKETING COMMUNICATIONS

We may send promotional emails only where permitted by applicable law.

Marketing messages will include an unsubscribe mechanism.

A recipient may unsubscribe by:

• Selecting the unsubscribe link in the message
• Updating available communication preferences
• Emailing info@spraygroundg.shop

An unsubscribe request does not prevent us from sending non-promotional communications relating to an active order, account, legal notice, security issue, return or refund.

1. COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may support:

• Shopping-cart functionality
• Checkout and payment processing
• Account login
• Website security
• Fraud detection
• Language and region settings
• Website analytics
• Performance measurement
• Advertising attribution
• Personalized advertising where permitted

Some cookies are necessary for the website to function. Other cookies may be controlled through browser settings or website privacy controls.

Blocking necessary cookies may prevent parts of the website from operating correctly.

1. ANALYTICS AND ADVERTISING

We may use analytics and advertising services to understand website activity and measure marketing performance.

These providers may collect device information, cookie identifiers, IP addresses and interaction data.

We do not exchange personal information for direct monetary payment. However, certain analytics or targeted-advertising activities may be classified as a “sale,” “sharing” or similar activity under some privacy laws.

Where applicable, privacy choices and opt-out mechanisms will be provided through the website’s cookie banner, privacy settings or by contacting info@spraygroundg.shop.

1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers that assist with store operations, including:

• Shopify and its affiliated service providers
• Payment processors
• Banks and financial institutions
• Shipping carriers
• Fulfillment and warehouse providers
• Customer-support platforms
• Email and communication providers
• Website-hosting and security providers
• Fraud-prevention and identity-verification providers
• Analytics providers
• Advertising providers
• Professional advisers, including lawyers and accountants
• Government authorities where legally required

Service providers are permitted to process information only for authorized purposes, subject to their legal and contractual responsibilities.

1. SHOPIFY

spraygroundg.shop is hosted through Shopify’s ecommerce platform.

Shopify processes customer personal information to provide hosting, checkout, payment, security, analytics and related ecommerce services.

Shopify may process information in Canada, the United States and other countries in which Shopify or its service providers operate.

1. PAYMENT PROCESSING

Payment providers process payment information according to their own privacy policies and security requirements.

Customers should review the privacy terms associated with their selected payment method.

spraygroundg.shop does not control a payment provider’s independent collection or use of personal information.

1. INTERNATIONAL DATA TRANSFERS

Personal information may be processed or stored outside the customer’s province or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with local law.

We use reasonable contractual, organizational and technical measures to protect information transferred to service providers.

1. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Process returns and refunds
• Maintain tax and accounting records
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and applicable law.

When information is no longer required, it may be securely deleted, anonymized or isolated from active use.

1. INFORMATION SECURITY

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of personal information.

Measures may include:

• Restricted access
• Password protection
• Encryption in transit where supported
• Secure payment processing
• System monitoring
• Fraud screening
• Service-provider assessment
• Staff-access controls
• Incident-response procedures

No online system or method of electronic storage is completely secure. We cannot guarantee absolute security.

1. PRIVACY BREACHES

If a breach of security safeguards creates a real risk of significant harm, we will take steps required by applicable law, which may include:

• Containing and investigating the breach
• Notifying affected individuals
• Reporting the breach to the appropriate privacy regulator
• Maintaining required breach records
• Taking corrective action

1. ACCESSING PERSONAL INFORMATION

An individual may request access to personal information held by spraygroundg.shop.

The request should be sent to info@spraygroundg.shop with the subject line “Privacy Access Request.”

We may request information necessary to verify identity.

Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential commercial information or legally privileged information.

1. CORRECTING PERSONAL INFORMATION

Individuals may request correction of inaccurate or incomplete personal information.

Where appropriate, we will correct the information and may notify relevant service providers.

Customers may also be able to update certain information through their account settings.

1. DELETION REQUESTS

A person may request deletion of personal information by contacting info@spraygroundg.shop.

We may retain information where necessary to:

• Complete an active transaction
• Maintain financial or tax records
• Prevent fraud
• Resolve disputes
• Comply with legal obligations
• Establish or defend legal claims

Where deletion is not legally or operationally possible, we will explain the applicable reason.

1. WITHDRAWING CONSENT

A person may withdraw consent to optional uses of personal information.

Withdrawal does not affect processing already lawfully completed.

Certain information remains necessary to provide products, process payments, maintain records and comply with law.

1. ADDITIONAL PROVINCIAL RIGHTS

Residents of provinces with private-sector privacy legislation may have additional rights under applicable law.

These may include rights concerning consent, access, correction, portability, automated decision-making, de-indexing or complaints, depending on the province and circumstances.

Requests may be sent to info@spraygroundg.shop.

1. CHILDREN’S PRIVACY

The website is not intended for children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian authorization.

A parent or guardian who believes a child has provided personal information may contact info@spraygroundg.shop.

1. THIRD-PARTY WEBSITES

The website may contain links to third-party websites.

spraygroundg.shop is not responsible for the privacy practices, security or content of third-party websites.

Visitors should review the privacy policy of each third-party service before providing personal information.

1. USER-GENERATED CONTENT

Product reviews, comments or other material submitted for public display may be visible to other visitors.

Customers should not include sensitive personal information in public reviews or comments.

1. AUTOMATED FRAUD SCREENING

Orders may be assessed using automated fraud-prevention tools.

These tools may evaluate transaction details, device information, billing information, account activity and risk indicators.

An order may be held, cancelled or subject to additional verification where there is a reasonable fraud or security concern.

Customers may contact info@spraygroundg.shop to request a review.

1. DO NOT TRACK SIGNALS

Some browsers provide “Do Not Track” signals. Because there is no universally accepted technical standard for responding to all such signals, the website may not respond consistently to them.

Customers may use cookie controls, browser settings and available Shopify privacy settings to manage tracking preferences.

1. PRIVACY COMPLAINTS

Privacy concerns should first be submitted to:

Privacy Officer
spraygroundg.shop
Email: info@spraygroundg.shop

We will investigate legitimate complaints and respond within a reasonable period.

Individuals may also have the right to contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy authority.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect:

• Changes to business practices
• New website functions
• Legal or regulatory developments
• Changes to service providers
• Security or operational improvements

The revised policy will be posted on the website with an updated effective date.

Material changes may be communicated through the website or by email where appropriate.

1. CONTACT

Privacy questions and requests may be sent to:

Privacy Officer
spraygroundg.shop
Email: info@spraygroundg.shop